Our Policy

 

Returns & Exchanges can only be processed online.

Please reach out to us at hello@themilkandrose.com for assistance regarding your issue.

Let us know

  • Name on the order

  • Order / Receipt Number

  • Issue / Damage

  • Purchase Location

  • Jewelry is accepted for credit or exchange in the U.S. if returned in a saleable condition within 15 days, accompanied by a sales receipt

  • Returns can only be processed in the event of faulty products or quality issues. Please return your jewelry back to us in its original packaging. ( the jewelry box and the pouch )

  • Gem / Stone / Pearl Replacement : We repair fallen gems, stones and pearls within 1 year of purchase. You will only be charged for the shipping ( & gem / pearl / stone fee if missing )

  • Re - vermeil program : Gold vermeil, the next best thing to solid gold, but still not solid gold. Even though your plating will last 5x time longer; it will not last forever. We offer Re-Vermeil program for our products & your other sterling silver jewelry. This service will cost $15 per gram of the item.

  • Handmade Guarantee : Our handmade items are tested for quality and durability. If there is a production defect there is no limit to “when” you can exchange it. Damages caused by you will also be honored for an exchange within 1 year of purchase.

* excluding all sale items